FAQ

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Frequently Asked Questions


Here's where you'll find the answers to many of your Frequently Asked Questions.

 
  • What is physiotherapy?

    • Physiotherapy is the assessment and rehabilitation of impairments in movement. A physiotherapist is a university-trained healthcare professional with clinical skills to provide physical intervention. Their aim is to promote mobility, function, and improvement in quality of life.

  • Do I need a doctor’s referral?

    • You are not required to bring a doctor’s referral for physiotherapy. However, coverage may be dependent on one for some extended health insurance plans. You may need to contact your health insurance provider for more details.

  • How do I prepare for my first appointment?

    • Please arrive 10 minutes before your first scheduled time to register all pertinent information.

    • Please bring the following:

    • Doctor’s referral (if you have one)

    • Personal Health Care Card Number

    • List of current medications

    • ICBC clients: Bring your Bodily Injury Claim number and adjuster’s name

    • WorksafeBC clients: Bring your WorksafeBC claim number

    • Wear comfortable clothing (shorts for lower body injuries), and shoe wear as exercise may be prescribed if appropriate.

  • How do I pay for my visit?

    • We accept cash, VISA, MasterCard and debit cards. Clients should come prepared to settle their account after each visit.

  • What is the cancellation policy?

    • Please give 24 hours notice for cancellation of appointments or a service charge will be applied. For physiotherapy, the service charge is $20.

  • Is there parking available?

    • Free parking at rear of building and on Stamford and Tyne streets. Free parking also available on Kingsway (time restrictions in effect: no parking on Kingsway from 7am to 930am). Please note that the Safeway parking is for customers of Safeway only. Parking in the Safeway lot is at your own risk.

 

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