Frequently Asked Questions

Here's where you'll find the answers to many of your Frequently Asked Questions.

  • What is physiotherapy?

    • Physiotherapy is the assessment and rehabilitation of impairments in movement. A physiotherapist is a university-trained healthcare professional with clinical skills to provide physical intervention. Their aim is to promote mobility, function, and improvement in quality of life.

  • Do I need a doctor’s referral?

    • You are not required to bring a doctor’s referral for physiotherapy. However, coverage may be dependent on one for some extended health insurance plans. You may need to contact your health insurance provider for more details.

  • How do I prepare for my first appointment?

    • Please arrive 10 minutes before your first scheduled time to register all pertinent information.

    • Please bring the following:

    • Doctor’s referral (if you have one)

    • Personal Health Care Card Number

    • List of current medications

    • ICBC clients: Bring your Bodily Injury Claim number and adjuster’s name

    • WorksafeBC clients: Bring your WorksafeBC claim number

    • Wear comfortable clothing (shorts for lower body injuries), and shoe wear as exercise may be prescribed if appropriate.

  • How do I pay for my visit?

    • We accept cash, VISA, MasterCard and debit cards. Clients should come prepared to settle their account after each visit.

  • What is the cancellation policy?

    • Please give 24 hours notice for cancellation of appointments or a service charge will be applied. For physiotherapy, the service charge is $20.

  • Is there parking available?

    • Free parking at rear of building and on Stamford and Tyne streets. Free parking also available on Kingsway (time restrictions in effect: no parking on Kingsway from 7am to 930am). Please note that the Safeway parking is for customers of Safeway only. Parking in the Safeway lot is at your own risk.


Book an appointment through our online service